Being a provider of public expert services DVLA’s connection with its customers is vital to its accomplishment. Through comprehensive stakeholder engagement, it is actually evident that DVLA’s buyers are In general really pleased with vital standard on the internet transactional expert services such as implementing for or renewing a driving licence; DVLA provides quite a few efficient, digitised expert services that approach substantial volumes of transactions accurately and at tempo.

deficiency of pro awareness and comprehending by DVLA workers when addressing more complicated technical concerns. This was leading to un-evidenced and occasionally inconsistent decision generating that had a most likely significant adverse personal impact on clients

For DVLA to realize its vision for potential shipping of companies, it needs continued assistance and obstacle from its Board. DVLA’s romance with its Board plus the Division are essential to its success.

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defining ‘highest use’ of its printing facilities and taking over even more contracts with other federal government departments to reach comprehensive capability, whilst continuing to make sure that this work won't negatively effect on its core business enterprise

The evaluation staff noted that DVLA’s info system is becoming revised, and so couldn't build how aligned it really is Along with the:

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a typical absence of knowledge and abilities inside of DVLA to offer properly with much more elaborate complex matters

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encourage a lot more area authorities to undertake the devolved powers legally available to them to carry out enforcement routines

The critique pointed out the aggravation of sector stakeholders, who had created many makes an attempt to try to solve these difficulties jointly While using the DVLA but received no official reaction to their proposals.

Inspite of growing employee engagement scores, DVLA has lately skilled higher amounts of personnel attrition in sure parts of the business enterprise.

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